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Idiot Control Now
bees on pie, burning rubber tires
six good reasons to stay home and bolt the door
You know, I understand retail is a crappy job, but for the love of God, if you're going to do it, fucking do it right.

At the supermarket our cashier was so busy chatting with the bagger that she made at least three mistakes with our transaction, and then was like, "Well, go to Customer Service and they'll fix it." If you've read Talk to the Hand like we have, you understand why our silent reaction was, "Why is it on us to fix your mistake?"

And then the customer service lady acted like we were putting her out and trying to pull some sort of scam trying to get our charges sorted out.

Normally we don't bother with the "How did we do today" survey links on the bottom of receipts, and what a surprise, this store is one of the few that doesn't have that, so we went on their website and found where to register our displeasure. (And given that their slogan is "Where shopping is a pleasure", don't think we didn't find this ironic.)

Then after we hit submit and sat for a while, D said, "You know, now I'll feel like an asshole if that girl gets fired."

I said, "But she should have been paying attention instead of chatting."

He said I'm right, but still. It sucks that the customer's made to feel like a jerk for expecting the most basic, competent service. It's not rocket surgery.

Current Mood: aggravated aggravated
Current Music: the sound of teeth grinding

7 pathetic excuses or justify your existence
serena_b From: serena_b Date: December 21st, 2014 04:48 pm (UTC) (Link)
Yeah, most people won't get fired for one customer complaint so don't feel bad. And also, don't feel bad because people not doing their jobs correctly get disciplined. Because I worked in retail for so many years, I have some sympathy for folks when they're dealing with particularly nasty customers, but I also have high expectations for customer service. I know too that working with the public is a crappy job, but that doesn't mean you can take out your crap with the nasty people on everyone else--other people deserve to get good service and don't care what happened before them.

This morning at breakfast (my brother and I have been going every Sunday to the same diner for years) we had a newer waitress, a younger girl, and she kind of gave crappy service--didn't check back enough to see if we needed refills, and when giving my brother a refill on his coffee didn't even ask him if he needed anymore cream (and when she did ask if there was anything else and he said 'yeah, some cream' made a face when she was walking away). I don't consider us to be difficult customers, and my brother tips *extremely* well, so this treatment kind of pissed me off. You have a right as customers to want *at least* competent service, if not excellent.
mellowcandle From: mellowcandle Date: December 21st, 2014 11:43 pm (UTC) (Link)
I know it's a demanding job and there are going to be mistakes, but I appreciate when someone acknowledges that they made the mistake and are polite/helpful about it, and do what they can to fix it rather than putting it off on me or acting like I'm being unreasonable about an overcharge. I am patient and understanding, but only up to a point.

(I haven't worked retail other than volunteering in a museum gift shop when I was in college, which isn't the same thing, but I did spend four years handling billing and collections for a mail-order company, and let me tell you how much fun that wasn't. I would keep my courteous phone voice on all day then come home and cry.)
sakuracorr From: sakuracorr Date: December 21st, 2014 07:33 pm (UTC) (Link)
She's not going to get fired. Scolded, maybe.
mellowcandle From: mellowcandle Date: December 21st, 2014 11:46 pm (UTC) (Link)
Yeah, but I'm not holding my breath on anything changing, though.
sakuracorr From: sakuracorr Date: December 21st, 2014 11:49 pm (UTC) (Link)
No, it probably won't. Retail sucks on both sides of the equation too often.
cal_reflector From: cal_reflector Date: December 22nd, 2014 05:45 am (UTC) (Link)
Publix? Don't have those around here. Do they have those self-check out machines? They used to be a disaster but I think they've gotten better. Can't buy alcohol with em' though, so that may be a problem for some.
mellowcandle From: mellowcandle Date: December 22nd, 2014 10:45 pm (UTC) (Link)
I think the only place around here with self checkout lanes is Home Depot.
7 pathetic excuses or justify your existence